Repair & Warranty Specialist

Job Objectives Administer repair/lease/exchange orders, warranty claims and handle retrofit activities in accordance with Satair's objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers' satisfaction. Geographical scope: Asia Pacific Job Responsibilities Act as the central point of contact for vendor parts repair, lease, exchange and warranty as well as for commercial questions of Satair's customers Hear customer voice and ensure high customer satisfaction (CSIP) for own customer accounts by providing industry leading timely and qualified responses to all customer related requests for repair related services Manage customers' repair/lease/exchange orders and warranty claims while closely monitoring that the suppliers conform to contractually agreed obligations based on key performance indicators (KPIs) Issue repair and warranty orders to approved suppliers / repair stations Ensure internal/external customers are u...