Repairs Senior Operations Manager

Repairs Senior Operations Manager

London

£73 - £82k

Purpose

To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa £4m.

Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the company strategy, identifying opportunities for integration, growth and improvement.

Key Duties

• To have full accountability and control for an annual budget of circa £4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
• Effectively lead the delivery of the responsive repairs specifically within London , ensuring our operational performance criteria are met and exce...