Reporting Analyst (Business Insights) (Bogotá)

About IntouchCX

IntouchCX is a integral leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Reporting Analyst is responsible for providing day-to-day reporting and analytical support to Operations teams across multiple client programs. This role focuses on building, maintaining, and validating dashboards and reports, supporting recurring Business Reviews, and responding to operational requests while ensuring data accuracy and consistency. The Reporting Analyst works closely with Operations stakeholders to translate business questions into clear, reliable insights that support operational ...