Reports Analyst - Davao Onsite

Responsibilities

• Design, build, and maintain performance scorecard dashboards used by operations, training, and quality teams.
• Gather, consolidate, and validate data from various sources such as CRM systems, dialers, QA tools, WFM platforms, and HR systems.
• Ensure timely and accurate generation of daily, weekly, and monthly reports.
• Conduct trend analysis, root cause analysis, and variance analysis to support business decisions.
• Collaborate with team leaders, QA, training, and workforce teams to align reporting with operational KPIs and business goals.
• Provide data-driven insights and recommendations to improve performance, efficiency, and service delivery.
• Ensure data integrity, consistency, and standardization across all reports and dashboards.
• Document reporting methodologies and create user guides or SOPs where necessary.
• Assist in automating recurring reports and identifying oppor...