Reports and Workforce Analyst

The associate is responsible for gathering, analyzing, and presenting data to support business operations and decision-making. This role involves creating reports, dashboards, and data visualizations to track key performance indicators (KPIs), identify trends, and provide actionable insights. He / She is also responsible for forecasting, scheduling, and real-time monitoring of workforce performance to ensure operational efficiency. This role helps optimize staffing levels, reduce costs, and improve service levels.

Key Responsibilities

• Collect, clean, and analyze data from various sources.
• Develop and maintain reports, dashboards, and visualizations to track performance metrics.
• Identify trends and insights to support business strategies.
• Ensure data accuracy and integrity in all reports.
• Collaborate with different teams to understand reporting needs and provide solutions.
• Automate reporting processes for ef...