Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergre[...]

Overview

Gazifère, exclusive distributor of natural gas in the Outaouais, seeks Customer Service Representatives to join its team.

Responsibilities – English

• Speak to customers in a high volume, rapid-paced environment via phone and email.
• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers.
• Actively listen and understand customers’ needs and provide on‑spot solutions in an efficient and courteous manner.
• Seize opportunities to upsell service and/or product to customers.
• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.
• Cordially and respectfully resolve complaints and transform them into lessons learned.
• Perform related administrative tasks as the need arises.

Responsabilités – French

• Vous adresser aux abonnés par téléphone et par courriel dans un...