Représentant du service client au bureau à Waterloo

Job Description

As a client‑relations associate, you will work in a collaborative environment to positively impact people’s day. You will handle billing inquiries in English and French, identify clients’ unique needs, address concerns, process payments, and use emotional intelligence to enhance the customer experience.

Responsibilities

• Communicate with customers through inbound billing calls, processing payments, and discussing existing and new services, including promotions and service upgrades or downgrades.
• Identify customer needs via active listening and respond to questions, troubleshoot, and offer product recommendations.
• Takes a consultative approach and takes ownership of problem resolution.
• Use multiple computer systems to research products, services, common issues, and solutions offered.
• Document customer needs, interactions, and outcomes in the appropriate tool or...