Research Expert

.Research Expert page is loaded## Research Expertlocations: Manila: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R * Assisting customers telephonically or non-telephonically with service and support issues.* Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products* Recommend products or features that may benefit the customer.* Escalate any system issues after thorough troubleshooting* Has no supervisory responsibilities**Job Qualifications:*** Bachelor's degree holder in any field or completed at least 2 years level in college (no back subjects/incomplete units)* **At least 2-3 years of inbound customer support experience in a BPO or similar setting, with a minimum of 1.5 years tenure per work experience*** Technical, Sales, Finance, or Legal background is a plus* Excellent verbal and written communication skills* Strong interpersonal skills...