Research Expert

+ Assisting customers telephonically or non-telephonically with service and support issues.
+ Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
+ Recommend products or features that may benefit the customer.
+ Escalate any system issues after thorough troubleshooting
+ Has no supervisory responsibilities



Job Qualifications:
+ Bachelor's degree holder in any field or completed at least 2 years level in college (no back subjects/incomplete units)
+ At least 2-3 years of inbound customer support experience in a BPO or similar setting, with a minimum of 1.5 years tenure per work experience
+ Technical, Sales, Finance, or Legal background is a plus
+ Excellent verbal and written communication skills
+ Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization