Research Expert

+ Assisting customers telephonically or non-telephonically with service and support issues.

+ Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products

+ Recommend products or features that may benefit the customer.

+ Escalate any system issues after thorough troubleshooting

+ Has no supervisory responsibilities











Job Qualifications:

+ Bachelor's degree holder in any field or completed at least 2 years level in college (no back subjects/incomplete units)

+ At least 2-3 years of inbound customer support experience in a BPO or similar setting, with a minimum of 1.5 years tenure per work experience

+ Technical, Sales, Finance, or Legal background is a plus

+ Excellent verbal and written communication skills

+ Strong interpersonal sk...