Research Specialist Customer Experience - German Speaking (m/f/x)

As a Research Specialist Customer Experience - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations, and pain points, and translate data into clear, actionable recommendations.

Working closely with the Customer Experience, Product, Data, and Marketing teams, you’ll connect research findings with operational and behavioral data to build a holistic view of the customer journey and drive measurable improvements in KPIs.

Your playing field:

• Designing and conducting customer experience research projects across qualitative and quantitative methodologies — including surveys, usability tests, and interviews.
• Acting as a voice of the customer, ensuring thei...