Reservation Agent

Come join our team as our next Reservations Agent at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em!

Principle Responsibilities & Position Purpose:

Answers all incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera.  Promotes hotel services, amenities and upsells products to the guests.  Agent needs to be familiar with the University of Texas campus and the city of Austin.

ESSENTIAL FUNCTIONS

Average Percent of Time

70%      Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate.  Makes appropriate selection of rate type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made.

15%      Assists the Group Rooms ...