Reservation Agent

**Additional Information**

**Job Number** 26026174

**Job Category** Reservations

**Location** Renaissance Dhaka Gulshan Hotel, 78 Gulshan Avenue, Dhaka, Bangladesh, Bangladesh, 1212
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**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



**POSITION SUMMARY**



Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate inf...