Reservation Agent

**Description:**

Job Purpose:

A reservations agent provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information.

**Qualifications:**

Duties and Responsibilities:

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Resolve guest complaints, ensuring guest satisfaction.

Maintain complete knowledge of:

All hotel facilities/services, hours of operation.

All guest room layouts, bed types, decor, appointments and locations.

Room availability for any given day.

Restricted dates, rates and room types.

All room rates, packages and promotions.

Specific arrangements between hotel and travel agencies, corporate reservations center.

Entertainment/special events scheduled in the hotel.
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