Reservation Agent

**Additional Information**
**Job Number** 25194178
**Job Category** Reservations
**Location** Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**Position Title:** Reservation Agent

**Reports to:** Director of S&M

**JOB SUMMARY**

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. ...