Reservation Coordinator

AccorHotel
full-time Singapore, Singapore Information and Record Clerks
Posted:
June 05, 2026
Location:
Singapore, Singapore, Singapore

Job Description

Job Description

  • Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
  • Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
  • Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
  • Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
  • Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
  • Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

  • Minimum of 1 year of relevant experience in the reservations sales
  • Strong working knowledge of CRS, PMS, RESAWeb or distribution system...

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Job Overview

Job Type: full-time
Location: Singapore, Singapore
Posted: June 05, 2026
Deadline: July 15, 2026