Reservation Sales & Services Representative, MEX

Description

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Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more.

Job overview and responsibilities

• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
• Resolves customer conflicts requiring handling or service
• Arranges for ticketing and other special services
• Notifies customers of flight irregularities and changes in schedules
• Assists company employees in arranging business and personal travel plans
• Operates computer terminal equipment to access, input and retrieve information
• Sells consultat...