Reservation Specialist

-Processing applications for new reservations or confirming changes to existing reservations.

-Coordinating with travel agencies to ensure that all reservations are confirmed and in accordance with the hotel policies.

-Interacting with guest to answer questions about rates, special offers, or other information related to their travel plans.

-Answering questions from guests about available rooms, special promotions, or other information regarding their booking.

-Reviewing and updating information in the hotel's reservation system.

-Preparing reports detailing sales activity or other relevant information related to reservations.

-Obtaining payment from guests for reservations made over the phone or online

-Maintaining customer records such as contact information, travel history and preferences.

REQUIREMENTS:

-graduate of HRM or Tourism

-1 to 2 years relative experience in a hotel, travel agency, online reservations ...