Reservation Super Visor

We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our hospitality team in ElGouna - Hurghada, Egypt. In this supervisory role, you will oversee reservation operations, lead a team of reservation agents, and ensure exceptional service delivery to our guests. You will be responsible for managing daily reservations, maintaining operational efficiency, and fostering a supportive work environment that prioritizes customer satisfaction and organizational excellence.

• Supervise and manage the daily activities of the reservation team, ensuring adherence to company policies and service standards
• Monitor reservation systems and processes to optimize efficiency and accuracy in booking management
• Handle complex customer inquiries and resolve reservation-related issues with professionalism and empathy
• Train, mentor, and provide performance feedback to reservation staff to support their professional deve...