Reservation Supervisor

Company Description

ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart. Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.

Responsibilities

• Ensure correct documentation is received for all payment details.
• Process and input reservations following hotel reservations policy.
• Liaise with conference and events to accept/decline group room requests.
• Manage cancellations, pick up and release dates.
• Ensure the charges for the released rooms are communicated to the client and processed.
• Manage all group billing issues and resolve account disputes and liaise with Managers on account enquiries and disputes. <...