Reservation Supervisor

What you will be doing/ Key Responsibilities

• Ensure correct documentation is received for all payment details.
• Process and input reservations following hotel reservations policy.
• Liaise with conference and events to accept/decline group room requests.
• Manage cancellations, pick up and release dates.
• Ensure the charges for the released rooms are communicated to the client and processed.
• Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes.
• Take personal responsibility to ensure that all enquiries are addressed.
• Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.
• Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.
• Maintain a positive selling approach to...