Reservationist

We're looking for a detail-driven Reservationist to join a high-end hospitality environment known for personalised service and exceptional guest experiences. This role supports reservations across three properties, ensuring seamless booking journeys from first enquiry through to confirmation.

What You'll Do

• Handle reservations via telephone, email and central reservation systems
• Capture, update and maintain accurate reservation records
• Prepare confirmation letters, pro forma invoices and manage cancellations or amendments
• Maintain strong knowledge of room types, rates, packages and availability across all properties
• Communicate booking information clearly with front office and related departments
• Monitor availability and assist with opening and closing distribution channels
• Respond to booking enquiries within required turnaround times
• Deliver courteous, professional service at all times