Reservations Agent

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Responsibilities include, but are not limited to:

• Answering incoming guest calls in a timely manner.
• Making Outbound calls.
• Rapidly and accurately enter reservations into systems accordingly.
• Process payments (deposits & refunds) per hotel policies.
• Answer inquiries pertaining to the hotel services, shopping and dining, entertainment, and travel directions.
• Learn a variety of hotels and accommodation types and actively sell the best fit for optimal guest satisfaction.
• ...