Reservations Agent

Reservations Agent M/F/X

Every memorable journey begins with a first conversation — and at Victoria, our Reservations Agents are the architects of these first impressions.

In this role, you won't just make a booking; you will create a unique and special connection, one that invites our guests into a world of unforgettable moments.

With warmth, authenticity, and a deep understanding of their needs, you will craft tailor-made experiences that transform a simple stay into a cherished memory.

Summary of Responsibilities:

Reporting to the Director of Revenue, essential duties and responsibilities include, but are not limited to :

• Consistently offer professional, friendly, and engaging service.
• Handle all types of reservations – from individual travelers to travel agencies, as well as group rooming lists and tours.
• Ensure that all reservation requests are processed promptly ...