Reservations Agent

Ultra Luxury Hotel in Sea Point a Hotel Reservations Agent to process & manage all booking requests, inquiries, and modifications.
 
Acting as the primary point of contact for guests, you will maximize revenue through upselling and strategic rate negotiation while ensuring flawless data accuracy in the property management system.

Duties:
 
Process reservations, modifications, and cancellations received via phone, email, or online travel agencies (OTAs).
Address guest inquiries regarding availability, room types, rates, amenities, and local attractions with exceptional telephone etiquette.
Convert inquiries into confirmed bookings and proactively upsell premium rooms, packages, and special services to maximize hotel revenue.
Maintain accurate ...