Reservations Associate

Position: RESERVATIONS ASSOCIATE
Work Location: UPad Taft, 912 P. Ocampo St., Malate, Manila, 1004, Metro Manila
Work Schedule: Monday to Saturday, 8AM-5PM

Duties and Responsibilities:

• Handles all dormitory and transient room reservations.
• Receives and processes all incoming reservation inquiries via telephone, email, mobile, chat, social media platforms (Facebook), internal requests, and online booking platforms.
• Ensures that all reservations are accurately and properly encoded in the system.
• Processes all requests related to room reservations, including changes, confirmations, and cancellations.
• Builds and maintains strong relationships with clients, guests, and patrons to encourage repeat bookings.
• Supports and contributes to company revenue by converting inquiries into confirmed bookings and fostering repeat clients.
• Reports to the Sales Head.

Qualifications:

• Bachelor's degre...