Reservations Associate

FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORPORATION

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

1. Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout.
4. Knows the selling status, rates, and...