Reservations Consultant - InterContinental Singapore

YOUR DAY TO DAY

+ Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge

+ Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities

+ Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately

+ Quoting and recommending suitable package for potential guest

+ Agility to handled services and request effectively and efficiently

+ Manage “no show” reservations by investigation and recording of same

+ Created, update and maintain Groups booking and billing information

+ Maintain knowledge of Rooms and F&B special rates/ offers/ promotions

+ Monitor reservation levels and inform Managers of current and future occupancy rates

+ Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track futu...