Reservations Manager

Main Responsibilities:

1. Reservation Management:

2. Effectively handle hotel reservations, ensuring that all details are accurately recorded in the Hotel Property Management System (PMS) Cloudbeds. This includes monitoring the room blockings and releases on a daily basis.

3. Respond to and convert all potential reservation requests into confirmed bookings via phone, email, social media, or any other online channels.

4. Guest Inquiry Handling:

5. Address and respond to all inquiries regarding rooms, weddings, events, dining reservations, tours, collaborations, and other guest-related operations. This includes using provided templates and guidelines to deliver first-hand information.

6. Follow through on all inquiries by directing them to the appropriate department or personnel for further action, ensuring guests are informed that their requests are being addressed.

7. Ensure smooth coordination w...