Reservations Manager (m/f)

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house. We are looking forward welcoming a new team member for the position : RESERVATION MANAGER - Handle professional telephone and written reservations - Process all reservation requests efficiently - Actively sell rooms and vouchers - Create tailored offers for guests - Maintain and update the guest database - Provide guest service in three languages (German, French, English) and manage related correspondence - Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams - Deliver professional customer service in compliance with LQA standards - Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service - Conduct monthly commission checks for all OTAs and trav...