Reservations Officer (Capri, 6months contract)

Job Summary The Reservation Officer manages booking requests from guests and partners, ensuring accurate system input and up-to-date room availability across platforms. They support revenue targets through promotional packages and upselling, while adhering to policies, quality standards, and maintaining confidentiality of guest information. Job Description Attend to enquiries through Reservation's hotline and email, adhering to brand service standards Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines Achieve target conversion of enquiries to materialized bookings Perform reservations in a timely and efficient manner, upselling higher category rooms where possible Assist to update OTAs & Brand Website booking engines' inventory and update Reservations Manager on status Submit reports (Daily Reports, month-end reports etc.) in a timely manner Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations Make sure that ...