reservations supervisor - hotel

Overview

Languages: English

Education: Secondary (high) school graduation certificate

Experience

• Experience: 2 years to less than 3 years

Work setting

• Hotel, motel, resort
• 201 - 400 rooms

Responsibilities

• Co-ordinate activities with other work units or departments
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Take, cancel and change room reservations
• Respond to complaints of guests
• Receive and record bookings for package tou...