Reservations Supervisor 预订主管

Responsibilities

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
  在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
• Sell the InterContinental Hotels Group products and services using up‑selling and suggestive selling techniques
  运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
  推銷酒店（以及整个洲际酒店集团）的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
  充分了解所在地区的洲际酒店集团成员的产品和服务
• Develop and maintain a regular pattern of sales calls
  发展和保持定期进行销售拜访的模式
• Prepare and execute action plans which increase reservation sales and associated business
  准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
  记录和处理通过电话，传真，电子邮件进行的预订
• Accept wait list reservations
  接受等待名单预订
• Process amendments to reservations such as extensions, ea...