Residences Concierge Lead

POSITION SUMMARY

Maintain the highest level of safety, security and hospitality to our Residence owners. Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz-Carlton Standard Operating procedure Manual. Respond to Residence owners’ requests for information, special arrangements, or services (., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence Owners’ about vendors, surrounding area amenities, special events and activities. Answer, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (., Bellperson, Valet, Engineering, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with schedulin...