Resident Experience Manager Vancouver

Elevate resident engagement in Vancouver, BC with Pacific Cove Properties as a full-time Resident Experience Manager. You'll lead retention strategies and enhance satisfaction across our residential portfolio.
This role focuses on managing and improving resident relationships, service consistency, and engagement initiatives. Collaborating with operational leaders, you will spearhead portfolio-wide strategies to improve renewal performance and identify service gaps. Your expertise will help establish a stable and enriching living experience for residents throughout British Columbia's communities.
Key Responsibilities:
• Develop resident experience initiatives across multifamily communities
• Lead engagement strategies to boost community connection
• Coordinate resident appreciation and wellness programming
• Monitor resident satisfaction and identify improvement opportunities
• Oversee online reputation management and response standards
Requirements:
• 3–5 yea...