Resident Liaison Officer

Resident Liaison Officer

Location: Sunderland (site-based with travel)
Contract: Temp-to-Perm
Hours: Monday-Friday | 8:00am-4:30pm
Salary: £30,000-£32,000
Start: ASAP (subject to notice)

The Role
We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person.

You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach.

This position involves travel between sites, so you must have a full UK driving licence.

Key Responsibilities

* Lead resident and community engagement activities and build strong local relationships
* Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)
* A...