Resident Manager

RESIDENT MANAGER/s
(for two separate Resorts in Malaysia)
Our client is a 5* prestigious hospitality group, with hotels and resorts located at some of the most beautiful destinations in the world and are the perfect sanctuaries for rediscovery, relaxation and rejuvenation.
As a Resident Manager, they rely on you to be responsible for the overall management of property operations, ensuring guest satisfaction, and maintaining a high standard of service delivery. This position requires a hands-on leader who can supervise staff, manage facilities, resolve guest issues, and ensure that the property runs smoothly on a daily basis.
1.    Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences. 
2.    Respond to guest complaints and feedback in a timely and professional manner, ensuring that all concerns are addressed and resolved. 
3.    Ensure that all operational standards, procedures, and policies are followe...