Resident Relationship Manager

Job Summary:

The Resident Relationship Manager will serve as corporate oversight of the local operations team providing aid and support to resident(s), vendor(s) and prospect(s) in resolving developing concerns they might face while engaging with TitanCorp properties..



Essential Job Duties and Responsibilities:

Customer Relations

· Manage and resolve resident issues that are escalated from the local branches to the corporate office.

· Serve as company lead on managing customer service cases gathered from call center, website, social media, email, etc.

· Develop and manage customer satisfaction metrics on maintenance service requests, new move-ins, prospect inquiries and all customer service calls.

· Provide quality control of all pending applications, leases and renewals.

· Implement, document and train any process changes to improve resident satisfaction.