Resident Services Manager

Resident Services Manager oversees the front office department to consistently deliver in order to ensure high level of customer services to attain excellent resident and guest satisfaction.

Responsibilities

• Oversees day-to-day operations of the amenities floor by coordinating with Engineering, Housekeeping and Security in ensuring well-maintained facilities
• Manages booking of function rooms and amenities
• Ensures that front office personnel are equipped in providing high level of customer service
• Manages resident requests and concerns

Qualifications

• Bachelor's degree preferably a degree in the Hospitality/ Tourism/ Hotel Management, Property Development or Equivalent
• 3 to 5 years relevant experience in property management, deluxe hotel or similar institution
• Knowledge of customer service and health club/ amenity floor operations, emerg...