Resident Services Manager

Resident Services Manager

Oversees the front office department to consistently deliver high level of customer services and attain excellent resident and guest satisfaction.

Responsibilities

• Oversees day-to-day operations of the amenities floor by coordinating with Engineering, Housekeeping and Security in ensuring well-maintained facilities
• Manages booking of function rooms and amenities
• Ensures that front office personnel are equipped in providing high level of customer service
• Manages resident requests and concerns

Qualifications

• Bachelor's degree preferably in Hospitality/ Tourism/ Hotel Management, Property Development or Equivalent
• 3 to 5 years relevant experience in property management, deluxe hotel or similar institution
• Knowledge of customer service and health club/ amenity floor operations, emergency response, security and safety.

Seniority...