Resident Storage Engineer

Key Responsibilities

Onsite Technical Support & Operations

• Act as the primary technical point of contact for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).
• Perform health checks, firmware upgrades, patching, and system optimization.
• Troubleshoot incidents, performance bottlenecks, and system alerts.
• Ensure storage availability, performance, and reliability meet SLA requirements.

Incident & Problem Management

• Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.
• Perform root cause analysis (RCA) and provide preventive recommendations.
• Maintain incident reports and technical documentation.

Infrastructure & Integration

• Support integration with:
• o SAN/NAS environments
• o VMware / Hyper-V virtualization
• o Backup & Disaster Recovery s...