Resident User Support

Key Responsibilities

• Handle resident support inquiries via phone and digital channels.
  

• Assist users with basic product questions and issues.
  

• Escalate unresolved issues as needed.
  

• Handle Spanish-language calls routed from the US and other regions.
  

• Follow defined support workflows and documentation standards.
  

Requirements

Requirements

• Good English skills required initially.
  

• Stron...