Residential Office Associate

Residential Office Associate (Scheduler & Customer Support)

Location: Remote
Employment Type: Full-time

About the Role

We are seeking a highly organized and customer-focused Residential Office Associate to support daily operations by managing schedules, coordinating production timelines, and delivering clear, professional communication to customers and internal teams.

This role plays a critical part in ensuring a smooth customer experience—from first contact through project completion—while supporting leadership with administrative and reporting tasks. If you enjoy multitasking, working in a fast-paced environment, and keeping systems running efficiently, this role is for you.

Key Responsibilities

Customer Communication & Scheduling

• Answer inbound calls and make outbound calls with professionalism and enthusiasm
• Contact new and existing leads to schedule appointments and follow up consistentl...