Resolution Specialist

About us | Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do here. About the role | Mō te tūranga mahi As a Resolution Specialist, you will work in partnership with the customer and our internal colleagues to implement the best solution to restore the relationship while acting in accordance with the legislation. In some instances, this may include issuing decisions under the ACC Code of Claimant Rights, engaging with alternative dispute resolution and mediation practices and working with advocacy services. You will identify if early resolution is possible with clients & advocates, getting to the core of their conflict with ACC. If early resolution is not possible or the client has indicated there is a breach of the Code of Claimant Rights, you may be required to investigate the complaint and identify appropriate remedies ...