Resort Manager

Overview

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Responsibilities

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage staff duty rosters to ensure sufficient manpower.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinat...