Resort Operations Executive

Job Description:

Industry: Hospitality
Location: East (Company Transport Provided at Tanah Merah MRT)
5-day work week (Mon to Sun)
Rotating shifts: 8.00am-5.15pm / 10.45am-8.00pm
Good Company Benefits - AWS & VB, Birthday Gift, Long Service Awards

Job Responsibilities:

Daily Operations

• Oversee daily housekeeping, laundry, pest control, and waste disposal operations
• Conduct villa inspections to ensure cleanliness and maintenance standards
• Coordinate with contractors on maintenance defects and cleaning works
• Manage purchase requests and verify contractor billing
• Assist guests with basic troubleshooting of in-villa equipment
• Support asset audits and prepare guest notices (e.g., fogging schedules)

Guest & Stakeholder Communication

• Provide guests with information and assistance during their stay
• Handle guest complaints and perform service recovery...