Resort Operations Manager

Job Description:

1. Operations Management:

a. Assist the Resort Manager in overseeing daily operations to ensure efficiency and excellence in service

delivery.

b. Monitor and manage resort facilities, including accommodations, dining areas, recreational areas, and

common spaces.

c. Prepare regular operational reports detailing key performance indicators (KPIs), P&L,

Daily/Weekly/Monthly Operations Reports, Cost per operating room per night (CPOR), other costings

related to the operations team, guest satisfaction scores, and maintenance issues.

d. Monitoring and report generation of Property Management System and Point of Sale.

e. Able to create a Business Plan covering all departments in operations with a project timeline for

execution, backed up with historical data and budget management.

1. Staff Management:

a. Supervise and support resort staff, including front desk person...