Resort Receptionist

Job Summary

The Resort Receptionist serves as the first point of contact for guests, providing courteous, efficient, and professional front desk services. The role is responsible for guest check-in and check-out, reservations, inquiries, and coordination with resort departments to ensure a pleasant guest experience.

Key Duties and Responsibilities1. Guest Reception and Front Desk Operations

• Greet guests warmly upon arrival and provide a positive first impression.
• Handle guest check-in and check-out procedures accurately and efficiently.

• Issue room keys and provide information about resort facilities, policies, and services.

• Reservations and Booking Management

• Receive and process room reservations via walk-in, phone, email, and online platforms.

• Confirm bookings, manage room availability, and update reservation systems.

• Coordinate special guest requests with housekeeping and oth...