Resource Manager - Philippines

Resource Manager

Reporting to SVP, Shared Services (Global Delivery Lead)

The Resource Manager is a key role within Thunder’s Shared Services organization, responsible for resource data integrity, capacity visibility, and resourcing insights across our global delivery teams. Reporting to the SVP, Shared Services, this role partners closely with Delivery Leadership, Sales, Finance, and Operations to ensure leaders have accurate, timely, and actionable data to support staffing decisions, utilization targets, and bench planning.

What You’ll Do

Resource & Capacity Data Management

• Maintain accurate resource profiles, roles, availability, and assignments in Thunder PSA (Certinia)
• Ensure capacity data reflects real availability (PTO, holidays, transitions, role changes)

Bench Visibility & Reporting

• Provide consistent bench reporting by role, region, and capability
• Highlight trends, ri...