Resource Optimization Specialist

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As the Resource Optimization Specialist, you will be responsible for delivering the required service line work, from the management of work assignments to schedule movement and capacity planning. 

Position Responsibilities

• Create long term month on month forecasting models for pods assigned to support GOC Operations for long term capacity planning.

• Create a short term monthly forecast basis the actual trends for scheduling purposes.

• Monthly Stakeholder meetings to review the Actual Vs Forecast trend analysis and align forecast and assumptions for scheduling requirements.

• Analyze current and historical contact volume and vol...